FAQ

FAQ

When will I get my order? +
Orders are processed within 1-2 business days. They are then shipped via USPS. Depending on your shipping method, your order can arrive within 3-7 business days (Standard Shipping) & 1-2 business days (Next Day Shipping).
What if I need to change or cancel my order? +
Changed your mind? No worries, just email shop@ryanroberts.com within one business day of placing your order. Please include your order number in the message.
Do you ship internationally? +
For now, we only ship within the United States. We are looking into ways to efficiently ship to Canada and we will announce any updates.
What's your return policy? +
We have a 14-Day return policy. The items should be unworn, unwashed, undamaged, and should include the original tags. We charge you for the return postage and we will deduct it from your refund. For detailed information click here
What if the item(s) I received were damaged or defective? +
If you have a defective or damaged item, please email shop@ryanroberts.com. If possible, email us a photo of the damaged or defective area and include your order number. We'll do our best to resolve the issue!
What's my size? +
Please check our size guide here.